To return a product you should:

  • You have 14 days after receiving the order to request a return
  • Send the product to Petit Poo.
  • Return the products in their original packaging, in as-new condition, together with any media, documentation and items that were included in the original shipment.

Only products that have been purchased directly in the store can be returned to the company, those that have been purchased through third parties will have to refer to the return and exchange policy of them.

Refund upon receipt: Petit Poo will issue a credit or refund of the purchase price paid, which may be reduced by the amount of shipping and handling fees, and by any applicable restocking fees subject to this policy.

Money-back guarantee: Returned items receive a cash refund regardless of the purchase conditions. Receipt items returned within the required period will be refunded to the original mode of payment as follows: Credit card: Same credit card within 7-10 business days,  debit card: The same debit or cash card. Refunds to a debit card can take 5-7 business days. Petit Poo Gift Card: within 3-4 business days.

Returns without receipt

To return or exchange items without a receipt, the customer must present a valid photo ID issued by a government office. Customer identification information is stored in a secure database that Petit Poo uses to authorize returns. If the refund verification process accepts the return, the following options are available:Exchange of merchandise Cash when refund value is less than $25,  Gift card when the refund value is $25 or more.

Petit Poo reserves the right to modify the terms of this policy at any time. A receipt with a valid transaction number is required to receive a sales tax refund for items returned within the time allowed by law in the United States. Petit Poo reserves the right to limit or deny returns or exchanges, regardless of whether the customer has a receipt. All returns without a receipt are subject to a refund verification process. All decisions regarding returns are subject to applicable laws. Petit Poo also reserves the right to close accounts, or cancel or reject orders for violations or abuse of our returns policy, or any fraudulent activity related to returns.