Through this document, RYO COL USA, LLC a company legally constituted in compliance in the U.S. laws, which operates under EIN 32-0639106, as the legal party responsible for the website www.petitpoo.us, is allowed to establish the following Terms and Conditions of use that must govern the relations of the users-consumers of this website.

RYO COL USA, LLC kindly motivates all its consumers to read carefully the content of these terms and conditions before using any of the services offered by this website. Thus, ignorance of the content of this document does not exempt the user and / or consumer from respecting and complying with the guidelines established herein. Consequently, said ignorance does not entitle him to take legal actions that ignore the provisions of this document.

If you as a user/consumer do not agree with the content of these Terms and Conditions, you are requested not to access the website and abstain from using the services provided by it. The services that are provided through it are limited to all those who accept the whole of this writing.

Users and / or consumers are informed that the online shop under the domain name www.petitpoo.us hereinafter (“The Site” or us.petitpoo.us indistinctly), is a web page constituted in conformity to North American laws, and whose main activity is to allow the display and marketing of different products and services for online acquisition by any user and / or consumer (hereinafter referred to as the user or the consumer, indistinctly) that It is located within the territory of the United States of America. Consequently, any claim in relation to the use of the Site and the material in the content is regulated by North American law.

According to the above, since www.petitpoo.us offers its services within the territory of the United States of America, those Users who decide to enter the Site from other countries will do so on their own initiative, and it is their responsibility to adhere to the local laws that are applicable. In parallel, any User who enters the Site from countries other than the United States of America, may make use of the services offered through the Site, having to be clear that the consumption relationships thus acquired will be subject to North American regulations, and also being clear that the delivery of the products that you acquire will be made within the United States territory at the address that has been provided for this purpose by the user.

By entering the Site, the User admits having read and understood the Terms and Conditions of Use, hereinafter (“Terms and Conditions”), and therefore assumes the obligation to respect its content, legal notices, and all liability exemption clauses that are listed in it.

The company responsible for the Site reserves the right to modify, without notice and at any time, the content of these Terms and Conditions. As of the date of modification of these Terms and Conditions, all relations that arise between us.petitpoo.us and the User will be governed under the protection of the content of the modified document.

USER REGISTRATION ON THE SITE

In the process of registering on the Site, the following personal information will be collected:

Contact information: including name, identification number, date of birth, postal address, telephone number and email.
At the time of payment, the credit card number and billing and / or shipping information may be requested.
Identification number of the recipient if it is a person other than the User.
Information related to personal interests and product preferences.
The User will be able to find all the information regarding their right to Habeas Data and the Privacy Policy of this company on the Site.

Without prejudice to what is regulated in this regard in the Privacy Policy of www.petitpoo.us, the User accepts that, in developing the commercial services of this site, it is necessary to supply third parties (mainly, carriers, without detriment to others) certain information contained in the registration application, for example delivery address, customer name, email address, etc. This information will be disclosed to these third parties for the sole and exclusive purpose of allowing the user to specify the consumption relationship acquired by the User.

All information that is provided by the User will be kept indefinitely and in accordance with current national data protection regulations. Except for the exception provided above, no natural or legal person will have access to this information, other than authorized personnel designated by the Site. This strict duty of confidentiality and reserve to which www.petitpoo.us undertakes will also find an exception in those cases in which there is a clear authorization from the User to make the information public or allow access to it by other people natural or legal. The site undertakes to use all available means to ensure the security of the information that Users provide.

USER CAPACITY

The services of petitpoo.us are available only to those people who have the legal capacity to contract according to the provisions of current North American legislation. If the User lacks said legal capacity, they will not be able to carry out transactions on the Site.

USER VERIFICATION – IMPEDIMENT OF USE

By entering this site, the User acquires the commitment to supply correct and true personal information for the effective delivery of the products purchased. us.petitpoo.us will examine the request submitted by the User and will reserve the right to verify the data communicated by each of the Users. If an inconsistency is found in the User’s information at the time of registration or if he fails to notify any change, www.petitpoo.us may proceed with the cancellation of the order and the immediate termination of the User’s account in question. In the event that the User has any outstanding amount, it must be paid in full before proceeding with the closing of the account.

USER’S RESPONSIBILITY

The User undertakes to promptly notify the corresponding entity of the financial or cooperative sector, the loss or theft of his credit card and other instruments provided by them to carry out transactions, such as debit cards, personal codes, etc., with them for such instruments to be disabled.

The User is prohibited from transmitting, storing or sending from this site any illegal material, which may be lent to infringe the applicable laws on copyright, industrial property, trade secrets or any other intellectual property rights of third parties, or which may well result in threatening, slanderous, defamatory, obscene, scandalous, pornographic that may eventually violate the rights of third parties regarding their privacy, integrity and / or any personal rights.

Likewise, the User agrees not to use any device, software, or similar to obstruct the proper functioning of the Site and its contents and the activities carried out on it. Also, you accept that you are prohibited from violating or attempting to violate the security of the Site, without prejudice to other behaviors, as well as attempting to access information that is not directed or authorized for consultation; test the vulnerability of the network or the security; and impersonating other users or people. Under no circumstances will the action of making false orders be accepted, acting that will be reported to the competent authorities and will be subject to all legal actions.

The user accepts that all the content of the Site, including, but not limited to, the texts, graphics, images, logos, icons, software and any other material (hereinafter The Material), is the exclusive property of the Site or its suppliers. And it is protected under North American copyright laws, industrial property laws and other applicable laws. The unauthorized use of the material may constitute a violation of North American or foreign laws on copyright, industrial property laws or other laws. .Nobody may sell or modify the Material in any way or perform or publicly advertise the Material or distribute it for commercial purposes. Nor will it be allowed to copy or adapt the HTML code of the Site to generate its pages, since it is protected by the copyright of the Company. Any unauthorized use will be presumed as improper and may be sanctioned by law.

The user is reminded that one of their main obligations is to keep all due reserve and confidentiality regarding their password, and other personal information required to access the services offered by the Site. For us.petitpoo.us only the directly authorized person (who supplied the personal data and has duly registered) is the person authorized to make use of said information and access the Site. Consistent with the foregoing, the user accepts that he is responsible for all the uses that are given regarding his username on the Site, if he suspects any irregular activity carried out under it, the User must immediately notify the Company about this unauthorized use.

SITE RESPONSIBILITY

www.petitpoo.us does not guarantee that the Site will operate error-free or that it and its server will be free from computer viruses or other harmful mechanisms. If the use of the Site or the material results in the need to provide repair or maintenance service to your equipment or information or to replace your equipment or information, us.petitpoo.us is not responsible for the costs that this implies.

The site and the material are made available in the condition in which they are. The Site does not grant any guarantee about the accuracy, reliability or timeliness of the material, the services, the texts, the software, the graphics or links.

Under no circumstances will the company, its suppliers, or any person mentioned on the Site be responsible for damages of any nature, resulting from the use or the inability to use the material available.

PRODUCTS AND / OR SERVICES

www.petitpoo.us offers its Users mainly products aimed at satisfying their health and well-being needs, as well as services related to these. These products include, but are not limited to, those related to grooming, cleaning, personal and skincare, home care equipment, decoration, among others.

6.1. Product display

The Site displays product images as clearly and precisely as possible. However, the display of the color of the products will depend on the monitor from which the Site is accessed. In any case, the images are for reference, and in some cases they are not necessarily those available at the time of sale, either due to a change in packaging by the manufacturer or due to their characteristics, which is why it should be understood that the images arranged in no way compromise the site so that the product that is actually delivered has the same visual presentation as the one visible on it.

6.2. Products availability

The Site is responsible for updating the page and constantly reviewing the products and / or services displayed on the Site. However, The Site may modify and discontinue the products and / or services at any time without incurring any liability to the site Users.

6.3. Limitation of quantities and restriction of orders

The Site may, at its sole discretion, limit or cancel the quantities purchased by the Customer. Likewise, the Site reserves the right to reject any order that the Client places. Such restrictions may include orders placed from the same account registered on the Site, payments made with the same credit and / or debit card, and orders with the same shipping or billing address. This in order to restrict sales to wholesalers.

PAYMENT CONDITIONS

The price paid for each item purchased will be the price shows on the Site at the time the order is placed.

Before acceptance by The Site of any purchase offer, the Customer must choose the terms and conditions of payment according to the payments means that are established on the Site. www.petitpoo.us makes available to Users a secure connection system for carrying out transactions executed on the Site. However, in no case will it be responsible for the failures that appear in the communications of the banking or credit entities, as well as for the damages caused to the Client on the occasion of an action or omission on the part of those entities.

Once the Site verifies the payment, you may proceed to accept the purchase offer. In any case, despite having verified the payment, The Site may deny the acceptance of a purchase offer or accept it partially, in which case it will only be obliged to return to the Client, without any interest or return, the value canceled by the Purchase offer not accepted or the percentage corresponding to the unapproved portion of a partially accepted purchase offer.

PAYMENT INFORMATION

Among the alternatives that are contemplated on the Site for the payment of the selected products, us.petitpoo.us makes available to Users a link that communicates with the respective payment gateways authorized by the Site. In these cases, the handling of personal information will be the sole responsibility of the payment gateway. Users must accept the Terms and Conditions of Use of the payment gateway before making their transactions.

PROMOTIONAL COUPONS

Unlike credit or debit cards, promotional coupons used in digital coupons are debited when the order is placed. Digital coupons can be automatically redeemed for the full amount of a purchase and must be used in a single transaction, taking into account the specified expiration date. The expiration date of the bond remains unchanged.

Likewise, Promotional Coupons will be considered in the case of cancellation or return of the purchase for the same value of the purchased product. Promotional Coupons will not be replaced in the case of loss or theft. If there is a price reduction below the value of the coupon, The Site will not refund the excess value.

SHIPPING CHARGES AND TAXES

The Client will be responsible for the shipping, handling and insurance charges of the products and / or services purchased on the Site, the sales tax, value-added taxes, and other costs caused by each purchase offer accepted. All taxes caused by the purchase will be settled from the moment the Client makes his purchase offer on the Site, and therefore he will be able to know the exact value that he must pay in favor of us.petitpoo.us, which will include all the concepts mentioned.

PRODUCTS DELIVERY

The Site undertakes to make deliveries exclusively within North American territory as long as it is within the areas and places to which it has access according to its network. Consequently, you may refuse to accept a purchase offer when the address registered by the Customer to make the delivery is not within the geographical areas enabled by us.petitpoo.us for this purpose.

The products purchased by the Customer will be delivered to the address that the customer writes when making his purchase offer, within a period that can range between 1 and 3 business days, depending on the destination. This delivery period will begin to run from the moment the Site accepts the corresponding purchase offer, and as long as the payment terms and conditions have been determined in advance. In any case, the aforementioned term does not prevent that, if causes beyond the control of the Site arise that could delay delivery (such as any unforeseeable event or force majeure), the aforementioned time may be extended.

It is understood that any person who is at the address where the delivery must be made, will be authorized by the Customer to receive their order. Consequently, The Site is exonerated from any responsibility for the delivery that I will make, provided that it is made at the address registered on the Site.

If no one receives the order at the indicated address, the Site will proceed to return the products to the respective deposit and the Client will be obliged to contact the Site within a maximum term of five (5) business days for us to proceed to its forwarding, in which case the expenses generated by it will be borne by the client, and until they are canceled, the Site will not be obliged to do the dispatch again

If the order is not received at the address indicated after 3 (three) visits by the carrier, the Site will proceed with the return of the products. In this case, the Client will be obliged to contact the Site within a maximum term of three (3) calendar days to proceed with its forwarding, in which case the shipping and insurance costs generated will be borne by the Client, and until they are paid, The Site will not be obliged to do the dispatch again.

If the Client does not proceed to request the reshipment within the indicated term, or does not make the payment of the additional value for the reshipment, The Site may cancel the sale from the business, and will be obliged only to refund the amount paid for the products and / or services, discounting the value of the expenses incurred for transportation.

RETURN / WARRANTY POLICIES

12.1 Satisfaction guaranteed

The exchange or return of a product purchased on the website can be requested within the first twenty (20) calendar days following the date of purchase, please contact us at: 3052801177. Customer Service in Orlando, Florida, when the purchase was made only through the website.

Please note that:

To make any change or return of products purchased at us.petitpoo.us, in addition to presenting the Invoice (or Dispatch Guide), the product must be in perfect condition, complete (with catalogs and accessories) and in its original packaging, of so that it is fit for sale.

For products that require assembly, the ten (10) day guaranteed satisfaction guarantee will not be effective if the product has already been assembled. It can only be used if the product has not been unpacked and is kept in its original packaging.

In no case is it accepted the return or exchange of products that have direct contact with the body or that are affected in their quantity by use.

12.2 Guarantee of your purchase

If the product presents a malfunction within the warranty period, and you need information about the procedure to be carried out, please contact us at: 3052801177. Customer Service in Orlando, Florida, and our agents will guide you on how to proceed.

Take into account that the product with the fault will be repaired or changed, after evaluation by the authorized technical service, indicated by Ryo Col USA, LLC Orlando, Florida, which will determine if the fault is: (i) attributable to the product, in which case its repair will be assumed by Ryo Col USA, LLC and / or MANUFACTURER or (ii) is attributable to mishandling of it by the customer, in which case, the value of repair or replacement of the same will be in charge of the Customer.

Having provided the above, in case of requiring the withdrawal of the product from the client’s home, for its evaluation and / or repair, its cost will be assumed by the client in the event that the failure is beyond the responsibility of Ryo Col USA, LLC.

IMPORTANT: If the product is not in the conditions declared by the customer, the carrier will not withdraw the product.

12.3 Cancellation of Purchase

If the customer wants to cancel a purchase, he can do so through the Call Center, but if the product has already been sent by Ryo Col USA, LLC to the address indicated by the Customer, he must pay the cost of the withdrawal, which has the same shipping rate.

Important information: This site, although it is a secure site, is not free of errors and consequently the general information, as well as the characteristics of the advertised products and prices may vary due to human, technological errors, manipulation by third parties not authorized, viruses or any event of invasion or technological manipulation. Consequently, every transaction is subject to subsequent verification by our company and confirmation by the User.

The products and prices included on this page are aimed at the public as undetermined persons. Therefore, confirmation and acceptance of our part of your purchase order and the payment made will always be necessary, at which time the corresponding invoice will be issued. And the sale contract between the User and our company will be perfected. Consequently, the User expressly authorizes Ryo Col USA, LLC and the bank or means of payment that he has chosen to carry out any transaction, to make the reversal of the same in any event of the transaction not being confirmed for any of the reasons noted above.

12.4 Delivery and Withdrawal of Products

If when the product arrives to the client, he rejects the delivery of the same, for a reason beyond the responsibility of Ryo Col USA, LLC, the cost of the shipment will not be refunded.

The shipping cost will not be charged to the customer, in the following cases:

If the product received by the customer does not correspond to the one published

If the product at the time of being received by the customer, is damaged.

The responsibility of the person in charge of making the delivery (carrier) will be limited to:

Deliver the product to the address indicated in the dispatch guide

Make a visual review of the condition of the product to verify possible physical damage

Keep in mind that the person in charge of the delivery (carrier) is not empowered to assemble or install any product, there are specialized services for this. If the product requires installation or assembly by a specialist, the customer must contact the Call Center so that it can give them instructions on how to proceed, in the event that it was not communicated at the time of purchase.

The Site is not responsible for faults presented by-products that require a specialized installation if they were installed by the customer.

The person in charge of the delivery (carrier) must not disassemble doors, windows or modify the spaces to deliver the product to the place desired by the customer. If the size of the product prevents delivery from being made in the place stipulated by the client, the client must accept the receipt in accordance with another place of the address that allow

12.5 Request for Withdrawal of Products that require installation

In cases where the products require to be installed by specialized technicians of the corresponding brand, the costs will be assumed directly by the customer.

For purposes of return or exchange, the products must always be disassembled, the carrier will NOT remove assembled products, either with or without damage.

12.6 Right of withdrawal for the User

Depending on the quality of the goods that are marketed through us.petitpoo.us, in accordance with the provisions of article 47 of Colombian Law 1480 of 2011, the User of the Site has full capacity to exercise the right of withdrawal that assists you. Its exercise, exceptions, and other particularities will be subject to the provisions of this article.

CONDITIONS FOR HOME DELIVERY

13.1 Conditions that the User accepts:

Deliveries cannot be made on an exact schedule. If you have any concerns with your office, please contact us at: 3052801177. Customer Service in Orlando, Florida, to verify the status of the transport.

Deliveries are within the city area and only in areas considered safe for transport operation, at the discretion of the carrier.

It is my responsibility to check that the delivered product is in good condition. In the absence of claims consigned in the corresponding transport document, the receipt is understood for all purposes that it was satisfactory.

13.2 That does not include home delivery

Home transportation does not include added services, such as: installation, removal of doors of the place of delivery or of electrical appliances, lifting by pulleys or other operations that require work other than that of delivering at the front door of your home and this always and when the delivery site is accessible under normal conditions and the space is sufficient to allow access for personnel with cargo.

Any additional service that you request from the carrier, free or not, will be under the sole responsibility of you and the carrier. Ryo Col USA, LLC is not responsible for the provision and consequences of this additional service.

Ryo Col USA, LLC is not responsible for damage to personal property at the place of delivery, scratches, breaks, cracks, pixelating, damage to the property such as paint damage or appearance on floors or walls. Any damage caused by the carrier must be recorded by the customer in the dispatch guide and will be the responsibility of the carrier.

13.3. Product delivery

The product may be received and inspected by any person of legal age who lives or is present at the place of delivery, for which the signature of the transport document will suffice, unless you expressly state that the product must be delivered only to the buyer. 

If no one is present at the delivery site to receive the dispatched product, or the authorized person is not present, the merchandise will be returned to the dispatch place. Ryo Col USA, LLC will reschedule the delivery of the same and / or the client must contact the call center at line 7049083 and reschedule the delivery of the product.

After receiving the product, neither the carrier nor third parties are authorized to return your product from your home under any circumstances.

Remember that to make satisfaction guaranteed effective, your product must be new, unopened. If the product has been opened, it must be unused, with all its original packaging, parts, accessories, complete manuals and labels attached to it.

13.4 Costs to bear in mind

The home delivery service has an additional cost which may vary depending on the destination, which will be informed at the time of purchase, unless the product description specifies otherwise.

AUTHORIZATION TO SEND TEXT AND OTHER MESSAGES.

Without prejudice to what is set forth in the Privacy Policies of the Site, and in accordance with the exception to supply the data to third parties, provided for in the first paragraph of these Terms and Conditions, the User accepts and expressly authorizes that, Ryo Col USA, LLC and / or the transporter obtain, compile, exchange, send the personal information consigned in their records. Likewise, the information that has been provided is understood to have been legally obtained and that they have the authorization to reproduce and disseminate it. In particular, the client authorizes the sending of e-mail and SMS, MMS or similar text messages through his cell phone line.